A. Your filtration plant would have been designed to turn your pool water over in 8-12 hours a day. Having said that leaving your filtration plant running for 24 hours a day will greatly improve water quality and the general appearance of your pool. ALWAYS CLEAN AND READY TO SWIM.

Q. How long will the sand last in my sand filter?

A. Most sand will last between 5-7 years but this is dependant on how well the pool water quality has been maintained. For example if the pool water chemistry has not been kept in balance this may have caused calcium to build up in the system turning the sand into a solid lump.
When the sand is coming to the end of its effective life the following points may be noticed.
• The normal (clean) running pressure may have increased by 10% or more.
• The frequency of backwashing may need to be stepped up.
• Water flow when backwashing appears less vigorous than when the sand was new.
• The pool water condition may be difficult to maintain, causing water clarity problems.
Please note that it is advisable at least once a year for the sand to be cleaned with a de-greaser and a de-scaler. i.e. BioGuard Deep cleanse.

Q. What if my pool is losing water?

A. This can mean you have a leak; the best course of action would be to gather the information below and then phone our service department for a consultation.
o Check your backwash line is water coming out even on filter.

o Mark the pool water level with a pencil and monitor water level for 24 hours (Pump on and circulating) please note the upper pool suction points should be valved off and the water level in the pool should not be allowed to drop more than 50mm from its normal running level. Measure drop and record.

o Top pool back up and mark water level with a pencil and monitor water level for 24 hours (pump off) Measure drop and record.

o Telephone our service department with information from above.

Q. Why do my Eyes sting when I Swim?

A. Possible cause 1
This could well be a pH problem the water could be too acidic or too alkaline. The pH of the human Eye is around 7.4-7.5 anything higher or lower will irritate.

Possible cause 2
High combined Chlorine (see pool dictionary)

Remedy. Bring in a water sample or book a service call.

Q. Why has my Heater stopped working?

A. The most common cause of a heater failing to work is one of a lack of water flow, caused by the filter or pump course strainer being too dirty to allow enough water flow to activate the heater pressure switch which in turn will not activate the heater. Remedy. See Backwashing & Cleaning of the pump course strainer.
If the above do not work you will need a service call.

Q. Should I get my Pool Heater serviced every year, even though my pool is closed down for the winter period?

A. Even though your heater is not being used all the year round, it will still need a yearly service. During the winter months insects can make their home in the burners and heat exchanger. When the boiler is re-commission in the spring these blockages cause the burner to fire incorrectly, which in turn can cause carbon monoxide to be produced (this can be deadly!). It can also cause considerable damage to the boiler.

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